Returns and Exchanges
WHAT IS YOUR RETURN POLICY FOR NEW PRODUCTS?
Make it Snappy Tools is committed to 100% user satisfaction.
If the item you received from us is not the item you ordered or it is damaged in some way, we will make every effort to replace it as soon as possible or we will gladly take back the item and credit you the merchandise price along with shipping costs.
Items purchased from snappytools.com can be returned within 30 days of receipt of product. We will issue a refund as long as the product is in its original condition. If you would like to make an exchange, simply return your item(s) and place a new order for the desired merchandise. Return shipping costs are the customers’ responsibility.
If you experience an issue with a Make it Snappy Tools product and believe it is defective, regardless of where it was purchased, please contact us directly and we’ll do everything reasonable to help you. Defective merchandise will be evaluated upon receipt. If your product is deemed defective, it will be repaired or replaced. Return shipping costs are the customers’ responsibility.
HOW DO I MAKE A RETURN?
To make a return, please take the following steps:
- BEFORE returning any products please contact us first to receive an RMA number (Return Merchandise Authorizaton) and prominently write it on the outside of the package. Packages will not be accepted without an RMA.
- Include a note containing your name, shipping address, phone number and email, and reason for the return. Please include a copy of the receipt if possible as well.
- Wrap the item with quality padding and place in an appropriate box for shipping. We recommend insuring your shipment and obtaining tracking information in case the package is lost in transit.
- Packages must be returned prepaid- we do not accept COD packages. All refunds will be applied to the credit card used for the original purchase. Please allow one to two billing cycles for the refund to appear on your statement.
For additional information pertaining to Returns and Exchanges, please contact us:
#940-686-6900 / #800-334-7472
Make it Snappy Tools, Inc.
1009 North Highway
Pilot Point, TX 76258